FAQs

1. Do you ship internationally?

No. We currently ship within Singapore only.

2. What are your shipping fees?

• Free shipping for orders above SGD 100

• SGD 3.99 for orders below SGD 100

• Next-day express delivery: SGD 7.99

3. How long is delivery?

• Standard Delivery: 2–4 business days

• Express Delivery: Next business day (cut-off: 2 PM)

4. Can I return my order?

Yes, returns are accepted within 15 days, but only if the item is:

• Unused, unwashed, unworn

• In original condition with tags

• Not custom-measured or altered

For detailed return policy, please click here.

5. Do you offer exchanges?

Exchanges depend on stock availability.
If unavailable, a refund will be issued.

6. Are custom measurement items returnable?

No.
All custom-measurements are non-refundable and non-exchangeable.

7. How do I track my order?

After your order is shipped, you will receive an email with tracking information.

8. What payment methods do you accept?

We accept:

• Credit/debit cards with VISA & Mastercard
  

• Payment gateways such as SHOPPAY that allows Google Pay, Paypal & Apple Pay.

9. My item arrived damaged. What should I do?

Contact us within 48 hours with photos.
We will assist you immediately.

10. How do I contact customer service?

Email us at nazaarafashion@outlook.com or Whatsapp Us.

We reply within 1–2 business days.